Reviews

Nic Dibble
Nic Dibble
17:16 15 Jul 19
We purchased a Sapphire Sleep 14" Thermic Cool-Phase gel memory foam mattress. Instead of having a cooling effect, we wake up in the middle of the night because it is too warm beneath us. And to make matters worse, my lower back problems have resurfaced sleeping on this mattress. The store where we purchased the mattress was no help at all; they said all sales are final and there can be no returns or exchanges. So, now we are looking for a new mattress.
Rick Winston
Rick Winston
16:14 13 Jul 19
It was friendly and informative. All the information needed was up front. I would recommend a visit to anyone interested in comparison shopping.
Stephanie Villagomez
Stephanie Villagomez
16:03 13 Jul 19
Friendly service and the mattress is perfect thanks you
Nicole Muir
Nicole Muir
03:25 13 Jul 19
chad christmas
chad christmas
04:29 11 Jul 19
This is the best mattress I have ever slept on. We've had a little over 3 months and I could not be happier!!
Rochelle Hunter
Rochelle Hunter
04:11 11 Jul 19
Bob Burkett
Bob Burkett
12:27 10 Jul 19
We bought a Pearl Firm Queen for our RV Trailer and what a difference from our original mattress. The bed is firm and supportive but also very soft and comfortable. Absolutely love the mattress!.
April Pena
April Pena
23:16 09 Jul 19
Very comfortable bed!
steve jones
steve jones
16:45 09 Jul 19
We purchased two Mattresses. the Cool-Phase and the 10" version for our son. We love the cooling gel and it's perfect for my stiff back.
Jennifer Dutil Brake
Jennifer Dutil Brake
15:28 09 Jul 19
Love my King Cool Phase and adjustable base! Most comfortable mattress I’ve ever slept on!
Hello Good Bye
Hello Good Bye
22:15 08 Jul 19
I love the mattress, I got the Copper. It is very comfortable and I sleep so much more soundly then before. Have not had any issues with it at all. I would definitely recommend them.
Timothy Bass
Timothy Bass
20:00 08 Jul 19
These mattresses are made for comfort and longevity. The cooling gel an absolute must for "hot" sleepers like myself. They are compatible with adjustable bases, and the 10-20 year warranties are a no-brainer. ⭐️⭐️⭐️⭐️⭐️
Clarence Forsman
Clarence Forsman
20:36 07 Jul 19
No complaints.
j k
j k
18:08 07 Jul 19
We have had the bed for about 3 months and it has been a great experience.
MHW
MHW
17:03 06 Jul 19
Sapphire really improved my sleep. Don't feel spouse move during night and my back and shoulder pain during my sleep is gone.
Phyllis Rouse
Phyllis Rouse
15:17 06 Jul 19
Sapphire Sleep Cool Phase is the best mattress we have owned. Highly recommend because it gives the greatest night sleep I have ever had! Have had many other brands and this one outranks by far!!
John Edwards
John Edwards
12:43 06 Jul 19
It is the best mattress we have ever owned. The cooling effects and support makes for a Great Nights Sleep. We added a Sapphire Sleep Adjustable Base not just for comfort but for all the health benefits. Highly recommend!!
VICTOR GALICIA
VICTOR GALICIA
16:21 05 Jul 19
Mike Klein
Mike Klein
16:02 05 Jul 19
We love our Cool Phase bed. I've had 2 bulging discs in my back for over 9 months and although I see a chiropractor weekly, it was far from better. We bought a Cool Phase and for whatever reason(probably the firmness and the cooling>i ice my back daily), I am feeling better. I can mover around and sleep through the night. Highly recommend this bed and my wife is healthy and loves it too.
Kacie Stansfield
Kacie Stansfield
17:13 04 Jul 19
We just got one and LOVE it! And the price is unbeatable. I am so impressed that I tell all my friends😆
Romano Blv
Romano Blv
16:15 04 Jul 19
I absolutely love this bed! I suffered from low back problems for a very long time. I am an ex body builder and trainer; and putting all that pressure on my body meant I needed a goodnight sleep. But for many yearsI would wake up with back aches. Thank God He allowed me to purchase a King Sapphire Cool Phase Gel bed!! I do not wake up with back pain anymore and have a deeper sleep! I definitely recommend!!! 😀
Randy Repass
Randy Repass
13:42 04 Jul 19
My Thermal Cool mattress is the perfect blend of comfort & support. The most comfortable mattress & best rest I've ever had.
Jamie Sbeck
Jamie Sbeck
13:14 04 Jul 19
I owned a Temperpedic for about 10 years and went to replace it. Decided on the COLD one. It feels better than my Temperpedic and I saved more than 3 grand! Quality is great
John Hinkley
John Hinkley
04:55 04 Jul 19
I love my Sapphire Cool Phase Queen...most comfortable bed that I have slept on in years...I have had the bed almost a year and it still feels like it did when I first brought it home. I would say the right amount of support (kinda Firm, kinda soft...hard to explain but it sleeps well).
Don Taylor
Don Taylor
19:20 03 Jul 19
the cool phase mattress I purchased is unbelievable I sleep throughout the night without getting overheated and my back pain and stiffness has diminished or gone completely
Nichole Dake
Nichole Dake
14:34 03 Jul 19
The mattress is amazing! I haven't had any back or hip pain since we got the new bed. Love the adjustable frame as well.
David Paul
David Paul
01:27 03 Jul 19
I’ve tried several different memory foam mattresses including Tempurpedic and haven’t found anything that has been comfortable for me until I laid on the cool phase model from Sapphire Sleep. It’s the first time in years that I’ve slept through the night. Highly recommended!
Danial Fuller
Danial Fuller
21:32 02 Jul 19
Awesome mattresses. Same quality as the very expensive name brands but half the price.
Sean Stephan
Sean Stephan
21:15 02 Jul 19
This is sleeping at it finest!! For someone who has suffered from sciatica for the past 12 years, upgrading to this Sapphire sleep silver mattress has been a life saver. No pain, no stiffness in the am anymore and sleeping great! We added the Adjustables, which we love, and will be super handy since my wife just had our second child. Check these things out! The cooling effect they have has been wonderful with the heat as well!
Rebecca King Woolard
Rebecca King Woolard
21:06 02 Jul 19
I have a Sapphire Sleep King and I ❤️❤️❤️ my bed! I have had lower back issues due to being an intense athlete my whole life as well as baring children. Because of the pocketed coils my back feels great every morning because my spine is in the correct position no matter which way I lay. And the best thing is- I didn't have to break the bank for so much comfort. I highly recommend Sapphire sleep.
Brittany Tillison
Brittany Tillison
20:45 02 Jul 19
We love our Coolphase. We hate sleeping hot and this solved our problems we had with our old mattress. My son sleeps on the copper and he sleeps thru the night well rested and said his bed is so comfy.
Dane John Plifka
Dane John Plifka
19:34 02 Jul 19
Have had my Sapphire Sleep Mattress now for 3 years and continue to love it! The cooling technology is amazing.. would purchase again
Fred Mansfield
Fred Mansfield
19:10 02 Jul 19
Finally I can sleep in any position I want without pain! No shoulder pain on my side and no back pain on my belly!
Jane Worzella Blarek
Jane Worzella Blarek
18:12 02 Jul 19
My son sleeps on the Copper and absolutely loves it!! He’s had it for about 8 months so far. His dog seems to love it too and doesn’t seem to wake stiff boned like he used to. We found out in the winter if he used heavy blankets it felt warmer(which he liked). He loves that this one is more firm.
Velma Wright
Velma Wright
16:16 02 Jul 19
I will never purchase another mattress from Boxdrop or Sapphire. The mattresses are less than 6 months old and are already tearing apart. I was told by Sapphire I had to reach out to the dealer (Boxdrop of Hammond) which I did. Only to be told after about 3 weeks that they had to come pick up the mattresses and would bring out new ones whenever they came i . I guess we were supposed to just sleep on the floor. I wasn't satisfied with that answer so I emailed Sapphire again and was told they would speak with the dealer about it to have them go ahead and order the mattresses. When I followed up with Boxdrop of Hammond I was told they were expected to be in around June 27th. Even then, they said they would come pick them up early that morning then bring the new ones out that evening. Why can't you bring the new mattresses and take the old ones back with you. HORRIBLE SERVICE ON BOTH SIDES!!! It's July 2, and I havent heard a word from them and now you're asking me for a review. YOU'LL NEVER GET REPEAT BUSINESS FROM ME OR A RECOMMENDATION!!
Diane Phillips
Diane Phillips
15:54 02 Jul 19
The cool phase and copper memory foam feel great!
Louie Esparza Powell
Louie Esparza Powell
15:49 02 Jul 19
We love our bed, best night sleep in a long time. Thank you!
Steve Sowers
Steve Sowers
15:45 02 Jul 19
What an awesome and cool feeling mattress, I have the Copper and I feel refreshed everyday when I get up. Thanks, Sapphire Sleep for a great product!!
Don Hodack
Don Hodack
15:44 02 Jul 19
Great products!!!The cool phase is amazing for the hot nights in Georgia
Gary Evans
Gary Evans
15:33 02 Jul 19
My wife and I love the Thermic Cool phase!
Vincent Gore
Vincent Gore
15:28 02 Jul 19
My Sapphire Sleep is AWESOME!
Nathan Meadows
Nathan Meadows
15:12 02 Jul 19
I personally have a California king cool phase. It's cooling and so supportive. By far the best sleep I've had.
Rick Coney
Rick Coney
14:56 02 Jul 19
I own a cal king thermo cool and would never switch to anything else. It levels my body temperature and has the best support of any memory type foam mattresses. Thank you sapphire sleep
Kirk Housewright
Kirk Housewright
14:12 02 Jul 19
Best Mattress Ever. I sleep on the Thermic Cool Phase and my wife sleeps on the Ice Silver. We couldn't be happier with our split King mattresses and adjustable bases.
Amazing mattress! I sleep like a baby!
Aaron Andrew
Aaron Andrew
13:46 02 Jul 19
Love my bed from Sapphire sleep!! Never toss and turn anymore and fall asleep so quickly!
Pastor Blankenship
Pastor Blankenship
13:44 02 Jul 19
The Cool Phase is awesome! It repels my body heat and helps me keep cool at night. It is the most amazing bed!
Joshua M LaVack Sr.
Joshua M LaVack Sr.
13:40 02 Jul 19
I’m a very hot sleeper and we got a cool phase About two months ago and wondered why we waited so long to get something that! I have lower back issues as well and this has helped incredibly. Haven’t slept this good in years maybe ever. Highly recommend!
Kristy Klein
Kristy Klein
13:33 02 Jul 19
Our sapphire sleep mattress is amazing. Having slept on memory foam for 10 years, this takes the cake. Love the cooling feature. Best nights sleep ever. I highly recommend getting one, there are a few styles with different comfort, but all with cooling. You won't be disappointed
Randy Butson
Randy Butson
13:25 02 Jul 19
We love our Sapphire Sleep Thermic Cool Phase! Coupled with an adjustable base, it has given us amazing sleep!
Bill Moeller
Bill Moeller
13:15 02 Jul 19
My wife and I have been sleeping on the cool phase for over 8 months. It has a lot of great support and keeps us cool at night.
Kyle Wilson
Kyle Wilson
13:12 02 Jul 19
Been sleeping on the Copper Sapphire Sleep for a little over a week. An amazing mattress, the quality is so noticeable after sleeping on my old mattress for years!! #TeamMemoryFoam
Charisse Allington
Charisse Allington
18:29 30 Jun 19
It's not as comfortable and as cool as it was in the store
John Stephan
John Stephan
17:52 30 Jun 19
A pleasant buying experience. Low pressure and good price.
Chris Wright
Chris Wright
15:39 30 Jun 19
Albert Sturdivant jr
Albert Sturdivant jr
19:34 29 Jun 19
Kathy Everetts
Kathy Everetts
02:02 28 Jun 19
Elise Law
Elise Law
13:55 27 Jun 19
Most comfortable mattress I have ever slept on. Let it sit for a full 48 hours before sleeping on it. Sleep like a baby every night.
brad zizilas
brad zizilas
23:28 25 Jun 19
Love the mattress. Seems like great quality. Shipped fast and we are very happy with it
Donald Dixon
Donald Dixon
18:19 25 Jun 19
The mattress is very comfortable and is surprisingly cool.
Dee Hatton
Dee Hatton
18:33 24 Jun 19
Love my new Sapphire Sleep Cool Phase mattress! Most comfortable bed I've ever slept on! No more back and hip pain when I get up...😁. Best purchase I've made in years!
Angela Burns
Angela Burns
16:39 24 Jun 19
Kathy Halley
Kathy Halley
19:35 22 Jun 19
Not happy. It would be great if you would exchange for better mattress. Alot of sleepless nights. Mattress is uneven. Wish you would replace . Also when I try sending a contract message a message pops up telling oh oh we go to disconnect. Humm
Michael Williams
Michael Williams
16:44 22 Jun 19
YihShyue Liu
YihShyue Liu
17:15 21 Jun 19
Great bed at a great price! super comfortable and supportive.
Eric Nolan
Eric Nolan
16:08 21 Jun 19
Not happy with the mattress at all. Still very new and already worn down and has low spots. Would not reccomend this manufacturer to buy.
Wade larzelier
Wade larzelier
13:10 20 Jun 19
Raf Bay
Raf Bay
20:46 19 Jun 19
Morristown, TN.This is the worst mattress ever. This "sapphire sleep" brand is not a serious company to deal with. They sell their mattress through a company called "BoxDrop" which uses FaceBook to advertise their sales. They have a kind of store, that is closed all the time, where they show completely different product to the one delivered. From Day one we claim that this mattress was not firm as we ordered. All the surface feels different. I feel I sink in it all the time. after calling them and write emails none, Sapphire Sleep nor Box Drop, responded to my calls. Only by texting and they said they do not take back anything.So, hopefully this review show up if you want to buy one of these mattress...... DO NOT BUY IT! POOR PRODUCT QUALITY!! NO POST SALE SUPPORT !!!!!!
Rusty Reinhart
Rusty Reinhart
19:41 19 Jun 19
Love the mattress, it's the perfect amount of soft and firm.
Donna Keesee Hobbs
Donna Keesee Hobbs
14:12 19 Jun 19
An incredibly comfortable mattress! Soft, but you can easily get in and out of the bed without difficulty. Best of all, in the month I've had the mattress I have not woken once sweaty and hot...and I usually have terrible night sweats every night. Best sleep I've had in years! 😀
Shankar Raj
Shankar Raj
16:29 18 Jun 19
This is a great Mattress for people needing firmness in the mattress. This is great for back pain and side sleepers
Renae Huggins
Renae Huggins
00:35 18 Jun 19
This is absolutely the best purchase I have ever made! I can’t sleep on anything else. Lol!
Matt Brock
Matt Brock
16:07 17 Jun 19
My wife and I were given a $7k Queen Termpurpedic Mattress from Mattress Firm” (wifes co-workers husband owns a local store) - No real complaints, it is/was a comfortable mattress, no doubt. BUT, it was too small; nothing against the mattress. We have a 2-1/2 yo daughter and there just isn’t enough room for the 3 of us, so we decided to move up to a King. We didn’t go to Mattress Firm, (I’m not paying 7k for a mattress or even close to it), plain and simple. So, we went to an Overstock mattress warehouse and came across the Sapphire Sleep collection. Long story short, we went with the Cooper King, and O. M. G. - I did NOT know what a good mattress was until I woke up after a night on this thing. I actually woke refreshed for the first time since I don’t even remember. Figured it was a fluke, but we’ve had the mattress for a couple of months now and it is hands down the only mattress I will ever buy again. If I even need to, I think it has a 20year Warranty. Highly Recommend!!Just want to add that I don't do reviews unless a product is either seriously worthy, or seriously unworthy of being in the shelf, and even then its few and far between for me to take the time. This mattress deserves this review though and people deserve to know about this and know that you CAN get an incredible mattress without spending a real arm and a leg for it!!! 5🌟🌟🌟🌟🌟 No complaints.
Rebecca Reidt
Rebecca Reidt
21:03 16 Jun 19
Ron Thomas
Ron Thomas
01:20 16 Jun 19
Tony Lugo
Tony Lugo
09:05 15 Jun 19
The bed is an absolute dream comfort wise. However, the "cooling" aspect must be a myth of some sort; it tends to stay pretty warm in temperature. But other than that it's amazing.
Shanna Valentino
Shanna Valentino
16:56 11 Jun 19
Love this bed so much and price was reasonable and the 20 year warranty is nice
diane Malchow
diane Malchow
03:15 11 Jun 19
Brooke Claxton
Brooke Claxton
22:24 09 Jun 19
We purchased the cool phase memory foam mattress about 3 months ago. While the mattress itself is very comfortable, the off-gassing smell has been TERRIBLE. I have kept the windows open, tried vinegar, febreeze, baking soda, etc. With no avail to get the smell to lessen. It has become slightly more tolerable over the past week or so as I have taken the sheets off and have been sleeping on the couch to let it continue to air out. If it weren't for the smell I would give a higher rating.
Tim O'Donnell
Tim O'Donnell
19:27 23 Apr 19
awesome bed, best sleep in years... get yours at the mattress direct store... avoid the big chain stores..
Nicole Bal
Nicole Bal
18:28 30 Mar 19
It's our 3rd night on our Copper Sapphire mattress...we are amazed!! The comfort and cooling are wonderful! My husband's back pain is gone! We are in the process of purchasing 3 more for our kids. If you are in the market for a new mattress, buy this one. You won't be sorry. Jason at Drop Box in Menominee, MI was extremely helpful!!
Vincent Smith
Vincent Smith
09:36 19 Feb 19
measure the mattress after 72 hours. I am on my 3rd waiting for my 4th replacement thermic cool phase. Not one of these beds has measured anywhere near 14 inches. I have pictures of every bed with measurements. will not reccomend.
Kyle Wilson
Kyle Wilson
16:11 06 Feb 19
Kick Butt mattress. Tried some of the others online, they are cheap quality. Sapphire Sleep Silver Ice will be the only bed I ever purchase again!! Absolutely Love it
Ron Cornell
Ron Cornell
17:26 03 Feb 19
I had a regular spring mattress that was 12 yrs old or more. I have had three back surgeries and was starting to experience pain and stiffness int he morning do to pressure points. I would wake up every two hours. My sleep was just not good. I spent about for months looking into mattresses with no real idea what to do. I checked out a BoxDrop here in my city and they had the Sapphires I tried them out and decided to go with the base Sapphire 12" cool gel. I have never slept better. No pain and stiffness I don't wake up in the middle of the night. I wake up feeling rested. The mattress is the right amount of soft comfort and support.
Ron Cornell
Ron Cornell
17:25 03 Feb 19
I had a regular spring mattress that was 12 yrs old or more. I have had three back surgeries and was starting to experience pain and stiffness int he morning do to pressure points. I would wake up every two hours. My sleep was just not good. I spent about for months looking into mattresses with no real idea what to do. I checked out a BoxDrop here in my city and they had the Sapphires I tried them out and decided to go with the base Sapphire 12" cool gel. I have never slept better. No pain and stiffness I don't wake up in the middle of the night. I wake up feeling rested. The mattress is the right amount of soft comfort and support.
Lindas Phone
Lindas Phone
23:14 02 Feb 19
Very good quality for the $$. So far, so good. Bought bed in Nov, came right to the door, very clever how it's packaged, stored, sold and shipped, I believe all these factors help in the cost for these mattresses. Your not paying for showrooms with chandeliers, etc. Very low key, doesn't feel like your getting ripped off, just my style. Bed has been very comfortable, bought the top of line that they offered and so far very happy with it.
Robert Moore
Robert Moore
18:35 02 Feb 19
Great mattress best sleep I've had in years
Justin Anderson
Justin Anderson
17:10 23 Jan 19
Great bed!
Stephen Demas
Stephen Demas
17:25 21 Jan 19
Bought 2 twin xl Sapphire Cool Phase mattresses to use as a split king. Not happening unless you can live with a big gap in the middle, These mattresses SHOULD NOT be sold as a split king. Could not deal with the gap so now i have $1800.00 worth of mattresses sitting in storage.. Had to go purchase the king size. The showroom did not show 2 twin xl together because if it did, I would of seen how terrible these lined up with one another... The Mattress itself is wonderful.
Brenda Mcdaniel
Brenda Mcdaniel
01:56 21 Jan 19
We have had the mattress since August, within the first month it had started to loose it’s firmness. I called the Customer Service department to file a claim and get the form. I have not received a call nor have I received the form. Very disappointed with the mattress and Service.
kimber rox
kimber rox
17:48 20 Jan 19
I have a back injury and I couldn’t sleep on my regular mattress so I decided to buy a sapphire copper mattress because I knew it could help heal somewhat, I just really love my mattress, I sleep all night, and the price worth the quality of this product
maria jose
maria jose
17:09 20 Jan 19
Tyler Lary
Tyler Lary
17:08 20 Jan 19
Michael Sweeney
Michael Sweeney
21:41 19 Jan 19
Andrew Null
Andrew Null
18:04 19 Jan 19
Heath Zimmerman
Heath Zimmerman
00:57 19 Jan 19
I would have liked to experience sleeping on the mattress longer before I wrote this review, but I kept getting asked to write a review so here it is. The mattress was very firm when it came out of the box. At first it hurt my back and I had a hard time falling asleep. I have had it for a month now and it is getting more comfortable to sleep in. The top of it stays cool when I'm sleeping which I do enjoy. I do wish it would have had a 100 day sleep trail like other memory foam mattresses have, but it doesn't. So I'm stuck with the mattress wether I like it or not. I don't want to slam the product because I have only had it for a month, it has been getting better as time goes by and it was a good value. I hope it gets more comfortable to sleep in as time goes by.
danika grimm
danika grimm
19:02 17 Jan 19
Honestly this bed changed our attitudes. Instead of waking up with pinched nerves everyday, I wake up happy and easefully. This bed is amazing.
Alice Hickey
Alice Hickey
14:32 16 Jan 19
Great mattress! Wonderful customer service!
ducotty
ducotty
17:43 15 Jan 19
Cheryl Deardorff
Cheryl Deardorff
20:50 13 Jan 19
Seemed a little disjointed and disorganized at first, but everything worked out great, including delivery and set-up.
June Mitchell
June Mitchell
15:46 13 Jan 19
Sleeps hot. I have 3 inch dip were I sleep.
Melanie Carleton
Melanie Carleton
01:27 09 Jan 19
Madi Lionsheep
Madi Lionsheep
05:42 06 Jan 19
Sharon Campbell
Sharon Campbell
17:12 04 Jan 19
Janae Autry
Janae Autry
18:13 28 Dec 18
I absolutely love my king sapphire sleep mattress!! I sleep great on it! Best investment I've made!!! Would recommend one to anyone!
Benjamin Owen
Benjamin Owen
15:17 18 Oct 18
For a great night sleep buy a sapphire sleep - I did and it’s the best investment for my wife and me!
Janet Goble
Janet Goble
18:49 03 Aug 18
Love the Cool Phase mattress!!! Stays cool all night long even with the sheets and protector on the mattress. Great value and 20 year warranty!!! It comes in a box so it’s easy to get a king sized bed into my bedroom. Couldn’t be happier!
Tom Mulrenin
Tom Mulrenin
22:38 26 Jul 18
This is an awesome bed compares to others I have seen at 5 and 6 thousand dollars. I would highly recommend.
Ron LaFave
Ron LaFave
22:06 21 Jul 18
I can’t wait to get my sapphire delivery. I saw them at a conference in Florida and they are amazing! Comfort and support at great price point value.